At Whittery we’re committed to protecting the privacy of our customers. You can read our full privacy policy below. Please read it carefully so that you know exactly how your data will be stored and used.

Information We Collect

If you choose to register with Whittery, we’ll collect the following information from you:

  1. First Name

  2. Last Name

  3. Postal Address

  4. Email Address

  5. Telephone Number

  6. Details of the payment method

We only collect this information so that we can fulfill your order with us. Your email address and telephone number(s) will be stored in case there’s a problem with your order and we need to get in touch with you. We will only share this information with our third party delivery / courier business in order to complete your order.

How We Use Your Information

We may use the information that you provide us with in the following ways:

  1. To create your Whittery online account

  2. To process and deliver your order

  3. To contact you about your order

  4. To let you know about offers, products or news that we think you might be interested in

  5. To ask you to provide feedback on our products or services

By registering with us or becoming a member, you are agreeing to allow us to contact you with offers that may be relevant to you. This will usually be through a newsletter sent to your email address. If you don’t want to receive this information, you can unsubscribe through the email itself, or by logging into your Whittery account. We will never pass on your information to a third party, unless it’s necessary to fulfill your order, such as the courier company we use to deliver the goods to you.

 

Stored Information and Security

We take security of your personal details very seriously. Your information will be stored securely on a dedicated server, which we believe to be well protected and in a secure environment.

Accessing Your Account

After you complete a purchase with us, you’ll be asked if you’d like to set up an account. You can use your user name and password to log into your account and access your information. There, you can update, delete and amend your information. We’ll send you details of your order once we’ve received it. Details of your recent orders can also be found in your customer login.

Choosing a Secure Password

When you create an account with us, it’s important that you choose a safe password, and that you update it regularly. Your password should be more than 8 characters, and should contain a mix of letters and numbers, and upper and lowercase letters. Try to avoid using something that could be easily guessed, like your name or your pet’s name.

 

Consent

By becoming a member of Whittery, you consent to the collection and use of your data by Whittery Ltd in the methods previously outlined.

Data Protection Act 1998

We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal information is not misused in any way. Please feel free to contact us to find out more. You can find our contact details here. You have the right to access any information that Atlantic Shopping holds about you, and your right of access can be exercised according to the act. To access any information you’ll need to submit a written request. You may be subject to a fee of £10.00 to meet our costs in providing you with details of the information that we hold about out.

We’re always pleased to get feedback from our customers, even when it highlights an area that we may need to improve. We are grateful for any time you spend providing us with the knowledge we need to improve customer satisfaction.

At Whittery we respect your right to privacy and we want to make sure that your details are protected. You can read our full cookies policy below, with information about the use of Cookies on our website.

About Cookies

Cookies are small pieces of information that are stored on your computer by your browser when you visit our site. They are anonymous items that improve your shopping experience by remembering key data such as items that you have placed in your basket or added to your wishlist. To make the most of our site, you should enable cookies while you are browsing.

Cookies Safety

Your browser stores cookies on your hard drive. They are perfectly safe to use and will not harm your computer. They do not store any personal information like your name or contact details. You can delete previously stored cookies or disable them entirely by changing your computer’s browser or firewall settings. Our site works best if cookies are enabled. You can use most of our features with cookies disabled, although you won’t be able to use the shopping cart and checkout features, so we don’t recommend it.

Cookies We Use

Below is a list of the cookies we use and their respective functions:

  1. Google Analytics - We use Google Analytics cookies _utma, _utmb, _utmc and _utmz to show us ways that we could improve our website and make the shopping experience better for our customers. This information includes the number of visitors and where they have come from, whether visitors are returning and what pages are visited. Please note- no individual personal data is collected.

  2. eCommerce Platform - We use ac_shop and PHPSESSID to allow our website to communicate with your computer, and to remember which computer belongs to which user. They operate the basket function, remembering your order and taking you through to purchase.

  3. Social Media - When you share our site on Facebook, Twitter, YouTube or Google Plus, they may use their own cookies to relay information with their websites. We cannot control the cookie usage of external companies, so please visit their websites for further information.

We’re always working on improving the ways in which we use cookies.

This page will be updated when any changes are made.